Refund Policy

Effective Date: June 10, 2026

At Nexmona, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept return requests within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.

Please note that certain items cannot be returned, including:

  • Personal care products
  • Intimate or hygiene-related products
  • Customized or personalized items
  • Clearance or final sale items

2. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your payment provider.
  • Original shipping charges are non-refundable.

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos or videos showing the issue
  • A brief description of the problem

Upon verification, we may offer a replacement, store credit, or full refund.

4. Exchanges

We replace items only if they are defective, damaged, or received incorrectly.

For exchange requests, please contact our support team with your order details and supporting photos.

5. Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.

Once an order has been processed, packed, or shipped, cancellation requests may no longer be possible.

6. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company or payment provider.
  • Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact us.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
  • Shipping costs are non-refundable.
  • We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned packages.

8. Contact Us

For questions regarding returns, refunds, cancellations, or exchanges, please contact us:

Nexmona
Email: gansh2522@gmail.com

Our support team will respond as quickly as possible and work to resolve your concern promptly.